WhatsApp Business API - ConcordConnect360 Terms of Services
Last Updated on: 1 Oct 2023
The following terms and conditions govern all use of the ConcordConnect360 website and all content, services, and products available at or through the website (our Services). Our Services are offered subject to your acceptance without modification of all of the terms and conditions contained herein and all other operating rules, policies and procedures that may be published from time to time by ConcordConnect360 (collectively, the "Agreement"). You agree that we may automatically upgrade our Services, and these terms will apply to any upgrades.
Please read this Agreement carefully before accessing or using our Services. By accessing or using any part of our services, you agree to become bound by the terms and conditions of this agreement. If you do not agree to all the terms and conditions of this agreement, then you may not access or use any of our services. If these terms and conditions are considered an offer by ConcordConnect360, acceptance is expressly limited to these terms.
Our Services are not directed to children younger than 18, and access and use of our Services is only offered to users 18 years of age or older. If you are under 18 years old, please do not register to use our Services. Any person who registers as a user or provides their personal information to our Services represents that they are 18 years of age or older.
Use of our Services requires a ConcordConnect360 account. You agree to provide us with complete and accurate information when you register for an account. You will be solely responsible and liable for any activity that occurs under your username. You are responsible for keeping your password secure.1. The Service
The "Service" includes a) the site b) the on demand application related to your account c) your account specific support portal and chat widget d) ConcordConnect360 API to integrate with third party applications d) related content for the plan purchased, including all software data, sounds, images, PDFs, videos, and any other content made available to the end by ConcordConnect360. Any new features added to or augmenting the Service are also subject to the Terms and conditions (hereinafter also referred to as: "the Terms").2. Acceptance of Terms
2.1 ConcordConnect360 provides its service to you through its website, and individual ConcordConnect360 accounts created for you, the customer, as outlined above.
2.2 By accepting these Terms or accessing ConcordConnect360 provided URLs, you acknowledge that you have read, understood and agreed to be bound by the following terms, and that representations made by you on ConcordConnect360 are accurate, complete and within your rights to make. If you are entering into these Terms on behalf of an employer or third party, you represent that you have authority to bind that entity to these Terms. If you do not have such authority or do not agree to the Terms, you are not allowed to use the ConcordConnect360 service.
3.1 ConcordConnect360 reserves the right to terminate or modify the service at any time, without prior notification.
3.2 The Service is provided on an "as is" and "as available" basis without any warranty or condition, either express, implied or statutory.
3.3 ConcordConnect360 makes no claims that the service will be uninterrupted or error-free and customers use the application at their own risk. However, if the application will be unavailable due to planned maintenance we will endeavour to notify all users at least 7 days in advance.
3.4 You agree, as a customer, not to license, resell, lease, transfer or distribute the service to any third party.Your ConcordConnect360 Account
If you create an account on ConcordConnect360, you are responsible for maintaining the security of your account, and you are fully responsible for all activities that occur under the account and any other actions taken in connection with the account. You must immediately notify ConcordConnect360 of any unauthorized uses of your account, or any other breaches of security. ConcordConnect360 will not be liable for any acts or omissions by you, including any damages of any kind incurred as a result of such acts or omissions.Responsibility of Accounts
You are entirely responsible for the content of, and any harm resulting from, that Content or your conduct. That is the case regardless of what form the Content takes, which includes, but is not limited to text, photo, video, audio, or code. By using ConcordConnect360, you represent and warrant that your Content and conduct do not violate these terms. Without limiting any of those representations or warranties, ConcordConnect360 has the right (though not the obligation) to, in ConcordConnect360 sole discretion, (i) reclaim your account due to prolonged inactivity, (ii) refuse or remove any content that, in ConcordConnect360 reasonable opinion, violates any policy or is in any way harmful or objectionable, or (iii) terminate or deny access to and use of ConcordConnect360 to any individual or entity for any reason. ConcordConnect360 will have no obligation to provide a refund of any amounts previously paid.Payment and Renewal
You agree to pay ConcordConnect360 the monthly subscription fees or yearly fees indicated for that service. Payments will be charged on a pre-pay basis and will cover the use of that service for the next following subscription period as indicated.
Unless you notify ConcordConnect360 before the end of the applicable subscription period that you want to cancel your account, your subscription will automatically renew and you authorize us to collect the then-applicable monthly subscription fee (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Your account can be canceled at any time by accessing your account details sent via email or by sending an email to us.Wallet Recharge for Campaigns and Notifications
To facilitate seamless operation and uninterrupted service for your campaigns and notifications, we offer two convenient payment options:
- Option 1: Recharge via Concord Technosoft Pvt Ltd:
You can choose to recharge your wallet through us. We will facilitate the process by adding our credit card to your Meta account and recharging your wallet on your behalf. Please be aware that a 10% service fee will be applied on top of the Meta fees for this option. Payment must be made in advance to add the wallet balance. GST and taxes will be applicable to the entire payment amount, including both the service fee and the recharge amount.
- Option 2: Self-Recharge (Direct Card Payment):
Alternatively, you have the option to add your own credit card directly to your Meta account. With this method, the recharge amount will be automatically deducted from your card as needed for your campaigns.
The "Lifetime Plan" offered herein refers to a package that provides service benefits for a period of one (1) year (360 days) from the date of subscription. After the initial one-year period, the service benefits included in the "Lifetime Plan" will no longer be available. Users may choose to subscribe to alternative plans or extensions as per the options provided by the service provider.
Refund Policy for Lifetime Plan: In the event of any issues or dissatisfaction with the "Lifetime Plan" within the first 360 days from the date of purchase, users may request a refund. A refund will be processed after deducting a nominal fee of INR 3500 (or equivalent currency) from the total paid amount. Please note that this fee covers administrative and processing costs. GST or any taxes amount paid with the invoice would not be refunded.Responsibility of Visitors
ConcordConnect360 has not reviewed, and cannot review, all of the material, including computer software, posted to our Services, and cannot therefore be responsible for that material's content, use or effects. By operating our Services, ConcordConnect360 does not represent or imply that it endorses the material there posted, or that it believes such material to be accurate, useful, or non-harmful. You are responsible for taking precautions as necessary to protect yourself and your computer systems from viruses, worms, Trojan horses, and other harmful or destructive content. Our Services may contain content that is offensive, indecent, or otherwise objectionable, as well as content containing technical inaccuracies, typographical mistakes, and other errors. ConcordConnect360 disclaims any responsibility for any harm resulting from the use by users and visitors of our Services, or from any downloading by those visitors of content.WhatsApp Business API
ConcordConnect360 openly declares that is not owned or operated in any manner by WhatsApp Inc.
ConcordConnect360 Enables A User To Use Official WhatsApp Business API and Make Bots and Automations With the same.Changes
We are constantly updating our Services, and that means sometimes we have to change the legal terms under which our Services are offered. If you disagree with our changes, then you should stop using our Services within the designated notice period. Your continued use of our Services will be subject to the new terms. However, any dispute that arose before the changes shall be governed by this Terms (including the binding individual arbitration clause).Termination
ConcordConnect360 may terminate your access to all or any part of our Services at any time, with or without cause, with or without notice, effective immediately. If you wish to terminate this Agreement or your ConcordConnect360 account (if you have one), you may simply discontinue using our Services. All provisions of this Agreement which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.Disclaimer of Warranties
Our Services are provided "as is" ConcordConnect360 and its suppliers and licensors hereby disclaim all warranties of any kind, express or implied, including, without limitation, the warranties of merchantability, fitness for a particular purpose and non-infringement. Neither ConcordConnect360 nor its suppliers and licensors, makes any warranty that our Services will be error free or that access thereto will be continuous or uninterrupted. If you're actually reading this, here's a treat. You understand that you use our Services at your own discretion and risk.Limitation of Liability
In no event will ConcordConnect360, or its suppliers or licensors, be liable with respect to any subject matter of this Agreement under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or consequential damages; (ii) the cost of procurement for substitute products or services; (iii) for interruption of use or loss or corruption of data; or (iv) for any amounts that exceed the fees paid by you to ConcordConnect360 under this agreement during the twelve (12) month period prior to the cause of action. ConcordConnect360 shall have no liability for any failure or delay due to matters beyond their reasonable control. The foregoing shall not apply to the extent prohibited by applicable law.General Representation and Warranty
You agree to indemnify and hold harmless ConcordConnect360, its contractors, and its licensors, and their respective directors, officers, employees, and agents from and against any and all claims and expenses, including attorneys fees, arising out of your use of our Services, including but not limited to your violation of this Agreement.